Return and Cancellation Policy
Diagmoocel clothing aims to provide customers with a clear and straightforward process for handling order cancellations, returns, and exchanges.
Order Cancellations
If you need to cancel an order, contact Diagmoocel clothing as soon as possible using the contact information provided on our website.
Cancellation requests are subject to the status of the order. An order that has already been processed or dispatched may not be eligible for cancellation.
Requesting a Return
Customers who wish to return a product should contact Diagmoocel clothing before sending the item back.
Return requests should include the relevant order details and a clear explanation of the reason for the return.
Condition of Returned Items
Products submitted for return should be in their original condition and, where applicable, include the original packaging, tags, or other items provided with the order.
Products that have been worn, washed, damaged, altered, or otherwise used may not be eligible for return.
Return Assessment
Returned products may be inspected before a return is accepted.
Diagmoocel clothing reserves the right to decline a return where the product does not meet the applicable return requirements.
Exchanges
Customers who wish to exchange a product should contact Diagmoocel clothing before sending the item back.
An exchange will depend on the availability of the requested replacement product.
Refunds
Where a refund is approved, the refund process will depend on the original payment method and the circumstances of the return.
Refunds will be processed after the returned product has been reviewed and the return has been approved.
Return Delivery Costs
Any applicable return delivery costs will depend on the reason for the return and the circumstances of the order.
Customers should contact Diagmoocel clothing before arranging a return so that the applicable process can be confirmed.
Incorrect or Damaged Orders
If you receive an incorrect or damaged product, contact Diagmoocel clothing as soon as possible and provide the relevant order details and information about the issue.
We will review the matter and advise you on the appropriate next steps.
Contact
For return, exchange, or cancellation enquiries, please contact:
Diagmoocel clothing
Accra, Ghana
Please include your order details when contacting us so that we can identify the relevant purchase and assist you efficiently.
Policy Updates
Diagmoocel clothing may update this policy when necessary to reflect changes to our products, order process, or business operations.
The latest version will be published on this page.